Shipping Policy — Soft Heaven

Last updated: July 30, 2026

Thank you for shopping with Soft Heaven! Please review our shipping policy below to understand how and when your order will arrive.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Once your order has shipped, delivery times are as follows:

Destination	Estimated Delivery Time
United States	7–15 business days
International	10–20 business days

Please note: delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather, holidays, or carrier issues beyond our control.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for the tracking information to update after you receive this email.

You can also track your order status directly through our website using the Shop app link provided on your order confirmation page.

Shipping Delays

Soft Heaven is not liable for delays caused by:

• Customs and import processing
• Natural disasters or extreme weather
• Postal/courier service disruptions
• Incorrect shipping information provided by the customer

Multiple Items

If your order contains multiple items, they may be shipped separately from different fulfillment centers and may arrive in separate packages at different times. This is normal and does not indicate an issue with your order.

Incorrect Address

Please double-check your shipping address before completing your order. Soft Heaven is not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error immediately after placing your order, contact us right away and we will do our best to update it before it ships.

Customs, Duties, and Taxes

Soft Heaven is not responsible for any customs fees, import duties, or taxes that may be imposed by your country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your shipment, please contact us at softhevane8@gmail.com and we'll be happy to help.